FAQ

Order

The item I want is out of stock. How can I put my name on the waiting list?
I can't decide on a gift, do you sell gift vouchers?
 
How can I check the balance of my voucher?
I am buying a gift. Will the jewellery come wrapped up or in a gift box?
How can I cancel my order?
Do you charge for shipping?
Do you ship internationally?
How long will it take until I receive my jewellery?
Can I track my parcel?
Oops, I made a mistake! How can I change my delivery address after I have ordered?
 
Can I return an item if I change my mind?
What forms of payment do you accept?
I have been given a gift voucher. Can I use this online?
I have a promotional code. How can I use you this?
 

How do I know what ring size I am?

Please refer to the table below for ring size comparisons. Many rings can also be resized.

Mocha Size

11

13

15

17

19

USA

5.00

6.00

6.75

7.50

8.50

Inside Circumference

50.0 mm

52.2 mm

54.4 mm

56.6 mm

58.8 mm

Inside Diameter

15.92mm

16.62 mm

17.32 mm

18.03 mm

18.73 mm

The ring/bangle I want isn't available in my size. Can I have one specially made?

Our jewellery fits most people, and in certain bangles we do offer two sizes.

Unfortunately we cannot order items in custom sizes.

Rings are also have many sizes and a lot of our rings can be resized to fit.

The item I want is out of stock. How can I put my name on the waiting list?

If an item is out of stock a pop up box will appear so you can email us your details and we will let you know as soon as the item is back in stock. You can email info@mochajewellery.com at any time if you have an inquiry.

FREE SHIPPING TO THE HK ON ALL ORDERS.