FAQ
ORDER
How do I know what ring size I am?
Please refer to the table below for ring size comparisons. Many rings can also be resized.
Mocha Size
11
13
15
17
19
USA
5.00
6.00
6.75
7.50
8.50
Inside Circumference
50.0 mm
52.2 mm
54.4 mm
56.6 mm
58.8 mm
Inside Diameter
15.92mm
16.62 mm
17.32 mm
18.03 mm
18.73 mm
The ring/bangle I want isn't available in my size. Can I have one specially made?
Our jewellery fits most people, and in certain bangles we do offer two sizes.
Unfortunately we cannot order items in custom sizes.
Rings are also have many sizes and a lot of our rings can be resized to fit.
The item I want is out of stock. How can I put my name on the waiting list?
If an item is out of stock a pop up box will appear so you can email us your details and we will let you know as soon as the item is back in stock. You can email info@mochajewellery.com at any time if you have an inquiry.
I can't decide on a gift, do you sell gift vouchers?
Yes, we do sell gift vouchers. Mocha gift vouchers can be purchased via our Website for amounts of HK$50, HK$100. Following purchase, we will email your gift voucher to you. Gift vouchers are valid for 12 months, are non-returnable, non-refundable and cannot be redeemed for cash. For full details please refer to our 'terms and conditions'.
How can I check the balance of my voucher?
Unfortunately one voucher cannot be used numerous times. Your voucher needs to be used in full during one transaction.
I am buying a gift. Will the jewellery come wrapped up or in a gift box?
All pieces purchased from our website will come packaged in a beautiful Mocha box, ready to be given as a gift. You can also add a gift card and enter a personal message if you wish.
How can I cancel my order?
Please contact our friendly Customer Service Team on 852-24132988 as soon as possible as we pack all our orders shortly after received. You can also email us at info@mochajewellery.com, with a subject line "Order Cancellation", and email us all of your details, including the order number for us to cancel your order.