FAQ
General
How do I know what ring size I am?
Please refer to the table below for ring size comparisons.
Mocha Size
USA Size
Inside Circumference
Inside Diameter
11
13
15
17
19
5.00
6.00
6.75
7.50
8.50
50.0mm
52.2mm
54.4mm
56.6mm
58.8mm
15.92mm
16.62mm
17.32mm
18.03mm
18.73mm
The ring/bangle I want isn't available in my size. Can I have one specially made?
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Unfortunately we do not offer tailor made service at the moment.
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The item I want is out of stock. How can I put my name on the waiting list?
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You may send a request email to our customer service team. Our customer service team is happy to put your name on the waiting list.
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I can't decide on a gift, do you sell gift vouchers?
We currently do not sell gift card/gift vouchers.
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How can I check the balance of my voucher?
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Unfortunately, our voucher cannot be used numerous times. Your voucher has to use in full in one transaction.
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I am buying a gift. Will the Jewellery come wrapped up or in a gift box?
All pieces purchased from our website will come packaged in a beautiful Mocha box, ready to be given as a gift.
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Can I pay in my currency?
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We are sorry that all orders will be charged in Hong Kong dollars only.
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How can I cancel my order?
Please contact our Customer Service Team within 48 hours after your purchase. You can email us at info@mochajewellery.com, with a subject line "Order Cancellation", and email us your name, order number and purchase date for cancellation; or simply call us on
+852 2413 2988 for cancellation during office hours.
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How much duties and taxes will I have to pay?
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There is no duties and taxes will be charged. However, you may charge sales tax on import, customs duties and handling cost by the respective customs office.
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Will you return my duties and taxes if I return the articles?
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Please note that customs duties, sales tax on imports, as well as handling costs that were charged to the recipient by order of the customs office, cannot be refunded by Mocha Jewellery even in the case that the articles should be returned.
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DELIVERY & RETURNS
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Do you charge for shipping?
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We offer FREE Local Delivery for orders over HK$500. Flat rate of HK$40 is charged for standard shipment.
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Do you ship internationally?
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We ship to any location across the world.
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How long will it take for delivery?
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We understand you’re eager to receive your purchase. We guarantee though that all orders will be sent out within 3-4 business days after you place your order. However, delivery time will be upon local post office.
Can I track my parcel?
Only if you requested for a sign delivery service. Extra delivery cost will applied for signed service
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Oops, I made a mistake! How can I change my delivery address after I have ordered?
Please contact our Customer Service Team on +852 2413 2988 or email us at info@mochajewellery.com as soon as possible with your order number and correct delivery address.
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Can I return an item if I change my mind?
We are sorry that we only provide an exchange for return items at the moment. If you wish to return and exchange any items, please refer to our term of use return and exchange policy part.
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Do you have a warranty on your Jewellery?
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Yes ! We offer a 3 years warranty on all of our jewellery. Our quality control team work hard to ensure all of our jewellery is free from any defects. However, on the rare occasions something does go wrong please contact us on +852 2413 2988 or email us at info@mochajewellery.com
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PAYMENT & PRIVACY
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What forms of payment do you accept?
We accept Visa, MasterCard and American Express, and PayPal.
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I have a promotional code. How can I use you this?
When checking out there will be a box for you to enter any promotional codes you may have. Any discounts or special offers will be applied at the time of checking out.
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Is it safe to make my payment online?
Mocha Jewellery uses the PayPal Payment Gateway for its online credit card transactions. For more information about PayPal security, you may visit www.paypal.com
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